Examples of bad customer service experienced by Sanjeev Sabhlok

Warnings against companies

On this page I’ll post my ongoing advice to the general public to avoid certain companies that either have bad systems or bad service or bad customer service, usually setting you back either in money or in wasted time. Avoiding these companies may be a good idea for saving both your time and money. (This is a reposted blog, moving from my main blog. I propose to keep editing it when I find time)

Grays Online and Astbury watch

Bought an Astbury watch from Gray’s online on 30 September 2008 (Astbury Kepler CRP $449). This is my first so-called ‘automatic’ watch. All that was supplied was a small visiting card sized warranty, without any manual on how to maintain it.

The watch is hopeless. Since the day I bought it, the watch always stopped over the weekend, but at least it ran for 5 days once it was re-started on Monday. Later, it started behaving erratically, such as not starting even during the week. Now it simply stops a few hours after coming home each day,
and even if I put it in a watch winder (electric) it doesn’t work by next day morning.

Simply NOT a functional watch. It is advertised at over $400, but the thing doesn’t work as a watch!

By the time I got really concerned about this shoddy product, and I finally found the warranty, the warranty was out of the 12 month period by a few days. The company (http://marketplaceadvisor.channeladvisor.com/StoreFrontProfiles/default.aspx?sfid=181853) made extremely flimsy excuses to refuse to fix it at their cost.

Update: 19 November 2009. Went to two watch shops in Melbourne. Both said that the watch is an imitation. Even though it was supplied by Grays Online. I was essentially asked to throw it away and buy a new one.

DO NOT BUY ASTBURY WATCH. AVOID GRAYS ONLINE AS WELL SINCE THEY HAVE BEEN QUITE USELESS IN TERMS OF SORTING OUT THIS MATTER. ONE CAN’T EVEN GIVE A BAD RATING TO THE SELLING COMP

Publish Post

ANY AS ONE CAN ON EBAY.

BP-Citibank MasterCard
Suddenly shifted the terms and conditions – from 1% cash back to 0.5% midway through the year. Took the annual fee and changed the conditions. After complaining through a strong letter, the company reimbursed the annual fee ($109). Determined to cancel this card before end of one year.

Telstra
These guys have overcharged me dramatically, violated the terms of their own contract, violated the Industry Code of practice, and refuse to reply to a detailed written complaint. And on top of that – totally hopeless customer service. They dont’ know their own customers: (e.g. after one hour on the phone I was told by their manager that my phone is not on their system). Their web-based response was the most pathetic, to my complaint. They insist I must talk to them over phone – something I refuse to do with such a useless bunch of people (waste one hour of my time only to be told I am not their customer!). I ‘m currently pursuing the matter through my local MP. And their broadband upload bandwidth is so slow as to be entirely useless for external backup of data or VOIP. AVOID this company at all costs is my advice!

Key issues: Telstra can’t find its customers on its billing system; it can’t link up different accounts under the same customer; it doesn’t respond to complaints forcing people to use the Ombudsman for trivial matters and wasting tax payer money and people’s time. It behaves as a monopolist with no accountability.


Update: After failing to get any response from December 2008 to April 2009, and chasing up with my local MP, etc., and failing to get any resolution, I lodged a complaint with the telecom ombusdman. Finally resolved. Refunded $916. Determined to cancel Telstra as soon as possible.

Harvey Norman
See details of my bad experience with this bunch of irresponsible people (who essentially cheated me out of $155) at: http://www.sanjeev.sabhlokcity.com/harveynorman.html. These useless people did not respond and essentially I remain cheated by them. Well, they have lost my custom for life. I will NEVER buy anything from this useless company again. And I STRONGLY recommend that everyone who reads this stays away from Harvey Norman.

Paypal and eBay
I thought it would be useful to record my bad experience with Paypal.

a) In january 2009 I bought an item on ebay.
b) While paying through paypal, some glitch happened in their system and the payment did not go through.
c) Ebay would not reverse the transaction so I wrote to the seller to cancel the transaction.
d) The seller cancelled the transaction (copy below)
e) Paypal informed me a few days later they had a glitch with their system 10 days ago but that they would now debit my account anyway.
f) I tried writing/ lodging a complaint on their system but it is IMPOSSIBLE for non-typical complaints to be lodged, so I wrote to their paypal@paypal.com email – and it bounced.
g) They debited my account anyway – being totally uncontactable except over phone.

(BY THE WAY!! Another discovery – ebay is totally useless in this matter as well – their area simply did not understand the problem and gave a useless resonse – trying to ‘fix’ the seller.)

Now I have to spend time fighting Paypal. A total nuisance. Finally decided to waste my time on this matter. Talked to them for half an hour on the phone to explain the matter. Finally it looks like they will now reverse this. (They did, after 24 hours, but in the meanwhile the AUD had lost value so I’ve lost $0.66c USD in the process – which Paypal are placing on my account, since they presumably work only in USD. Their system failed, they blundered, they wasted my time, but the cost is on ME! How convenient!).

Sanjeev

(click on the image above to see the whole thing clearly)


(click on the image above to see the whole thing clearly)
I don’t have the time to chase them up for 66 cents. I will simply try my utmost to avoid using either ebay or paypal.

eBay Money Request Cancelled
Tuesday, 20 January, 2009 2:14 PM
From:
“Di.subs@gmail.com”
To:
“Sanjeev Sabhlok”
Dear Sanjeev Sabhlok,

Chan Lai Man cancelled the following eBay money request:

Seller: Sanjeev Sabhlok (sabhlok@yahoo.com)
———————————–
Money Request Details
———————————–
Seller’s User ID: disubs
Amount: $22.50 AUD
Postage & Packing: $0.00 AUD
Postal Compensation: $0.00 AUD

Total Amount: $22.50 AUD
—————————————————————-
———————————–
Item Information
———————————–
eBay Item no.: 330299197807
eBay Item Headline: 16GB USB 2.0 DRIVE FLASH MEMORY PEN STICK 16 8 GB G GO
eBay Item Quantity: 1
eBay Item Unit Value: $22.50 AUD
eBay User ID: disubs
Item URL: http://
End Date: 12 Jan. 2009
Item Title: 16GB USB 2.0 DRIVE FLASH MEMORY PEN STICK 16 8 GB G GO

To view updated details of this eBay money request, click on the following link or copy and paste the link into your web browser:

https://www.paypal.com/au/cmd=_prq&id=qygvXFr4xoZNc3i0Qy5j.cYNoFzdjr0TV1KAXw

Sincerely,
PayPal
—————————————————————-
PROTECT YOUR PASSWORD
NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Netscape) and typing in the PayPal URL every time you log in to your account.
—————————————————————-
—————————————————————-
Copyright © 1999-2008 PayPal, Inc. All rights reserved.
PayPal Australia Pty Limited ABN 93 111 195 389 (AFSL 304962). Any general financial product advice provided in this site has not taken into account your objectives, financial situations or needs.
PayPal Email ID PP301

Sanjeev Sabhlok

don’t buy, doesn’t work, not working,

sabhlok

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