Examples of bad customer service experienced by Sanjeev Sabhlok

Beware of Daniel Baldwin of Insight Systems (formerly Dr Audio)

WARNING TO ALL PEOPLE TO BEWARE OF Daniel Baldwin, Director of Dr Audio Group Pty Ltd. Also on Facebook at: http://www.facebook.com/draudiogroup. Now Insight Systems Melbourne http://insightsystems.com.au/audio-visual-consultants/merger

This person put a misleading advertisement in E-bay about a printer (basically selling it without a cable). After he was asked to provide the cable, he promised in writing to provide it but after REPEATEDLY AGREEING TO DO SO and assuring he was doing so, he did not, and upon being reminded after two months refused point blank.

Daniel is a person who can mislead and sell non-functioning products (you should read his advertisement for the gross exaggeration of the product!), as well as NOT KEEP HIS WRITTEN WORD. Such is the world today. I’m now out of $31 and have wasted two months trying to get a printer. That is fine. I’ll pursue further, or write it off as a BAD experience.

But this information on Daniel Baldwin will now be a permanent reminder on the internet about him for the world to see, and therefore to deal with him with IMMENSE CAUTION. His word means nothing.

NOTE: HIS E-BAY AD SAID: (SEE HERE) IMAGE FILE HERE.

“This great laser printer has been refurbished and is in great working order. Has a relatively new genuine HP printer cartridge. Pickup is available from Eltham. A great printer and very useful for the small medium or home office.”

=====

Email trail of the printer that Daniel advertised for sale without making clear that the printer cable (which is ALWAYS a part of all printers on purchase) was not being supplied. Clearly no one expects to buy a non-functioning printer. That is misleading conduct, to say the least. Why would ANYONE buy something that can’t be used?

EMAIL 1: 12 January 2010, after I picked up the printer from his house and came home to find that it wouldn’t work without a cable.

Dear Daniel

I was puzzled when I picked up the printer, you recall? The reason was there seemed to be no wire. There is no printer that comes without wire, and I was puzzled how this printer seemed not to have one.

I almost returned back to your home half way but it was late and I thought I might have a spare wire at home. I’ve actually got 3 spare parallel wires at home but this one is non-standard, and one fits it. (I’ve got a spare power cord). In other words I can’t use it.

Do you have the wire for the printer? It is a critical component to be able to run this printer? If so can you please mail it to me asap please?


Regards

Sanjeev

EMAIL 2: 13 January 2010, Daniel replies to me.

Hi Sanjeev,

I don’t have those cables but will see if I can find one at the office to provide you. The cables do not typically come with the printers either. I know when I bought it I had to purchase a cable as well. [MY COMMENT: WHY WAS THAT CABLE NOT GIVEN TO ME, IT BEING A USELESS THING FOR DANIEL ONCE HE WAS SELLING HIS PRINTER? WHY DID HE NOT EXPLICITLY STATE THAT HE WASN’T SELLING THE CABLE? SINCE WHEN ARE PEOPLE EXPECTED TO BUY THEIR OWN CABLES FOR PRINTERS? WHY DID HE SELL A NON-FUNCTIONING PROCDUCT?]Let me see what I can find and I will come back to you.

Regards,

Daniel

______________________________________________
Daniel Baldwin

Director

Dr Audio Group Pty Ltd
Factory 1, 256 Bolton Street
Eltham, Victoria
3095

Direct: 03 9422 1131
Office: 1300 883 569
Fax: 1300 883 769
Web: www.draudio.com.au

EMAIL 3: 22 January 2010. Daniel finds the cable and asks for my address. I send it to him.

Hi Sanjeev,

I have found a cable at work. What is your address so I can send it out?


Dan

______________________________________________
Daniel Baldwin

Director

Dr Audio Group Pty Ltd
Factory 1, 256 Bolton Street
Eltham, Victoria
3095

Direct: 03 9422 1131
Office: 1300 883 569
Fax: 1300 883 769
Web: www.draudio.com.au

EMAIL 4: 6 February 2010. Daniel hasn’t yet sent the cable so I remind him. He replies petulantly.

Mate,

Settle please. We have just had a baby and I have not been at work.

I will post the cable, even though it was not included in the auction however it will be done in my time wen I am back at work.

Please do not email about this again.

Daniel Baldwin

Dr audio Group Pty Ltd
Factory 1, 256 Bolton Street
Eltham VIC 3095

Ph: 03 9422 1111

On 06/02/2010, at 8:18 PM, “Sanjeev Sabhlok” wrote:

Not yet received. Would appreciate a response to my last three emails, please.
Sanjeev

EMAIL 5: 10 March, a month later, the thing hasn’t arrived so I write to him:

Dear Daniel

Congratulations on the baby. I trust you’ve settled down to the new routine and are soon returning to work. As you are aware the printer has not been used since 12 January (two months ago) when it was bought. I’m happy to come over and pick up the cable from wherever it is (or send over someone to pick it up), if you haven’t been able to go to work yet.

Please let me know what is most convenient to you.

Regards
Sanjeev Sabhlok

EMAIL 6: 16 March, I write to him since he hasn’t responded. I become quite serious about this and inform him that I will now need to do various things in case I don’t receive the cable immediately. He replies questioning MY behaviour (after not having supplied a non-functioning product AND not having kept HIS word!)

Hi Sanjeev,

Thank you for your email. Could you please send me a copy of the contract between yourself and I identifying where it specifies that this connection cable is included with the printer?

I struggle with your inability to go any purchase this $15 cable yourself [MY COMMENT: I WOULD HAVE NEVER BOUGHT THE PRINTER HAD HE STATED HONESTLY THAT HE WASN’T SELLING THE PRINTER CABLE ALONG WITH THE PRINTER AND THAT HE WAS SEELLING A NON-FUNCTIONING PRODUCT. ON E-BAY PEOPLE MAKE CLEAR DISCLOSURES ON SUCH BASIC MATTERS. SECOND WHY IN HEAVEN’S NAME WOULD I BALK AT BUYING A CABLE IF IT WAS TRANSPARENTLY TOLD THAT I NEEDED TO PURCHASE IT SEPARATELY? AND THIS, AFTER THIS MAN PROMISED IN WRITING TO SEND IT!!!] and think the behaviour you are displaying is typical of your tight ass nature. Stop being tight and go and buy the cable.

I had contemplated giving you a cable for free [MY COMMENT: THIS MAN GIVES IN WRITING THAT HE IS GIVING THE CABLE THEN CLAIMS HE WAS ‘CONTEMPATING’ IT!!] however your behaviour has been far from acceptable and I find you pushy, rude and ill educated.

Again, if you can give me proof that the listing with eBay was to include a cable I would be more than happy to provide it. If not, either purchase one yourself or you can purchase one from me.

Regards,

Daniel

On 16/03/10 8:10 AM, wrote:

Dear Daniel

I’m sorry to not have received your response so far. Is there something I can do to help?

This matter isvery small but I will now need to escalate this seriously both over E-bay, over the internet, and legally. I do NOT let myself be misled or cheated by anyone, or sold non-functioning products. Every dollar I earn is valuable to me. Not for throwing down the drain.

1) I’ve got a website that names and shames people who mislead or cheat me. I’ll be forced to report the FULL details of this matter on the internet. I do not let off those who sell me non-functioning products easily.

2) I will also need to report the entire affair to Consumer Affairs Victoria that Ebay (and you) since have have sold me a non-functioning product in violation of Victoria‘s Consumer laws, and did not make amends within a more than reasonable timeline. I am reasonable but it is unreasonable to expect me to wait more than 2 months and force me to send off tens of emails to you to remind you of a basic matter.

Please treat this as my last email.

I now expect an immediate response (i.e. the relevant cable in my mail). Alternative remedies will thereafter be applied.

Regards
Sanjeev


I NOW NOTE THAT BY HIS DELIBERATELY DELAYING RESOLVING THIS MATTER FOR MORE THAN 45 DAYS, DANIEL HAS ENSURE THAT EBAY NOW WON’T TAKE UP THIS MATTER. TAKEN FOR A RIDE BY DANIEL BALDWIN. THAT’S ALL ONE CAN SAY. THIS MAN IS PETTY ENOUGH TO MISLEAD/CHEAT FOR AS LITTLE A THING AS A PRINTER CABLE.

I ALSO COULDN’T LEAVE FEEDBACK AGAINST HIM ON E-BAY SINCE THE MATTER GOT SO BADLY DELAYED BY DANIEL’S NON-RESPONSE THAT THE FEEDBACK OPTION IS NOT AVAILABLE TO ME ANY LONGER.

HAVE ALSO DECIDED NOT TO WASTE TIME ON CONSUMER AFFAIRS. THIS WARNING AGAINST DANIEL SHOULD DO.

sabhlok

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